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Returns Policy

IMPORTANT:

During the period of Covid-19 all returns are quarantined for 3-4 days before being handled by Laurella Mama staff. Thank you for your kind patience and understanding.

Terms & Conditions

The order confirmation invoice inside your parcel has a returns section, simply fill this in and slip it inside your return parcel. Without this, we are unable to process your return. 

  • The returns policy lasts 28 days from the day you receive your item/s. Your items must arrive at the returns address by the 28th day.
  • All returned items must be in original packaging and original state, with tags still intact. Items must not be worn, damaged, marked, scented or have animal fur intact. 
  • Returns parcels are the responsibility of the customer until it reaches our returns address. Tracking is therefore strongly advised. 

 

Return Address:

Unit 3A, Warwick Road,
Louth
Lincs
LN11 0YB

 

EXCHANGES

As a company we understand that trying on clothes is a must before deciding whether to keep them, and sometimes we just need to exchange our item for an alternative. We therefore offer an exchange service with a free outward shipment.  Simply complete your paperwork (see above) with your desired item/size/colour and we will arrange the rest for you. We are unable to hold any items for your exchange and our action will therefore be dependent on stock levels at the time of handling. If we are unable to complete your request, you will be emailed to discuss further arrangements. 

Returned items for exchange must comply with the above terms and conditions.

 

REFUNDS

We offer a refund service with a 28 day period. Once your refund has been processed, you will receive an automated email to inform you of the processed refund and you may receive an additional email from your original payment company.

PayPal refunds take 5-7 working days to be visible in your account, and card payments will take 7-10 working days. 

 

DEFECTIVE OR DAMAGED ITEMS

Stock is carefully checked before dispatch to avoid any damaged/defective items being delivered. However if this unfortunate situation occurs, please email customercare@laurellamama.com and let us handle it for you.

 

NON-RETURNABLE ITEMS

Jewellery, underwear and face masks/face scarves are non-returnable for hygiene reasons. Socks can be returned but must remain in the complete original packaging.

 

SHIPPING

The shipping cost of all returned items is the responsibility of the customer, unless otherwise advised. Laurella Mama strongly advises using tracked postage - we are not responsible for your parcel until it has safely arrived at our warehouse.

If you choose to shop using your PayPal account, PayPal will fund your returns postage, making it a 100% free process for you! This is not a system run by or associated directly with Laurella Mama, but it's a great service offered by PayPal.

Information on the PayPal Refund Scheme:  

https://www.paypal.com/uk/webapps/mpp/refunded-returns

 

RETURNS THAT DO NOT ADHERE TO THE RETURN POLICY

Returned parcels that do not adhere to the above policy will not be accepted and they will be posted back to the original postage address at the cost of the customer. 

 

IF YOU HAVE ANY QUERIES...

If you have any queries regarding returns, please get in touch...

Email: customercare@laurellamama.com