Returns Policy

Terms and conditions

Our returns policy lasts 14 days from the day you receive your item/s. All returned items must be in original packaging with tags still intact. Please enclose within the returned package the following details:



*Reason for return

*Outcome wished for

Return Address: The Oval Post Office, 2 Wolsey Way, Lincoln, LN2 4SX


As a company we understand that trying on clothes is a must before deciding whether to keep them. We therefore offer exchange or refunds for any items compliant with the terms and conditions stated above. Once the item is received our end, we will send an email to inform you as to whether your refund has been approved or rejected. If approved, your refunded money will make it's way to you through your original payment method.

Defective or damaged items

Stock is carefully checked before dispatch to avoid any damaged/defective items being delivered. However if this unfortunate situation occurs, we will be happy to exchange/replace your item. 


The shipping cost of all returned items will be your responsibility. If you choose to shop using your PayPal account, PayPal will fund your returns postage, making it a 100% free process for you! Please retain your proof of postage receipt or request for the package to be signed for as we are only responsible for items once they have been delivered and received. 

Information on the PayPal Refund Scheme:  


If you have any queries...

If you have any queries regarding returns, please get in touch, we'll be happy to help!