IMPORTANT: During the period of Covid-19 all returns are quarantined for 3-4 days before being handled by Laurella Mama staff who work one at a time in the studio to keep safe. During this period, Royal Mail are also experiencing some delays with their services where a shortage of staff occurs of where they are particularly busy. Tracking of your return is therefore strongly advised.
Thank you for your kind patience, it's much appreciated.
Lauren & The Team x
The returns policy lasts 14 days from the day you receive your item/s - please ensure your items have arrived at the returns address by the 14th day. All returned items must be in original packaging and original state, with tags still intact.
Please enclose within the returned package the following details:
*Reason for return
*Outcome wished for
Return Address: The Oval Post Office, 2 Wolsey Way, Lincoln, LN2 4SX
As a company we understand that trying on clothes is a must before deciding whether to keep them. We therefore offer exchange or refunds for any items compliant with the terms and conditions stated above. Once the item is received our end, it will be assessed to ensure it fits with the above policy and if approved, your refunded money will make it's way to you through your original payment method. You will receive an automated email from your payment method company (PayPal or Stripe) to inform you of the processed refund. PayPal will take 5-7 working days for your money to be visible in your account, and Stripe will take 7-10 working days. Automated emails may be sent to your 'Junk Inbox'. Please ensure the returns package is to be signed for or tracked, Laurella Mama is only responsible for items once they have been delivered and received.
Stock is carefully checked before dispatch to avoid any damaged/defective items being delivered. However if this unfortunate situation occurs, we will be happy to exchange/replace your item.
Please note that items in this category are not able to be returned for a refund or an exchange. By purchasing from this category on the website, you are agreeing to these terms and conditions.
The shipping cost of all returned items will be your responsibility. Returned parcels become the responsibility of Laurella Mama once they have safely by post so please ensure you have tracking to cover yourself if you are concerned (tracking with Royal Mail will also give you insurance). If you choose to shop using your PayPal account, PayPal will fund your returns postage, making it a 100% free process for you!
Information on the PayPal Refund Scheme:
If you have any queries regarding returns, please get in touch...